Communication Skills for Effective Management
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About the Book
It is now widely recognised that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid information on how best to relate to people in organisational contexts. Communication Skills for Effective Management meets this demand. It demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the author’s considerable experiences of researching, teaching and consulting in a range of private and public sector organisations. From their academic and real-world involvement they have identified the core skills of effective management. Presented in an academically rigorous yet lively and student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarise core points. Exercises are also provided to enable the reader to put the material reviewed into practice. All of this is underpinned and supported by a firm foundation of research findings.
Content:
- The world of the communicative manager
- It’s not what you say…:Communicating nonverbally
- They could be persuaded: using your managerial influence
- Let’s get together: teams at work
- Steering the way: leading meetings that work
- That silver-tongued devil….: making presentations matter
- We can work it out: negotiating and bargaining
- Will they buy it? Why managers must be able to sell
- Calling all organisations: the business of the telephone
- Writing matters: how to create the write impression
- Tell it like it is…: communicating assertively
- What’s your problem? Helping in the workplace
- The war for talent: selection skills for busy managers
- Feedback time: performance appraisal and management
- Following the correct path: the guiding lights of ethics and audits
Reference
Index
| Title | Communication Skills for Effective Management |
| Author | Owen Hargie/ David Dickson |
| ISBN | 9781403995858 |
| Publisher | Palgrave |
| Year | 2005 |
| Language | English |
| Pages | 488 |
| Binding | Paperback |
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